I'm transferring current account to new user becau...

I'm transferring current account to new user because I'm relocating to another house. I went to TIME HQ before Raya just to submit the documents and hoping the process would be faster and hassle free. They told me it would take 1 month to process the whole transfer. So towards end of June the new user still did not receive call from TIME technician to schedule relocation. I then spoke to the call center and they help me to speed up the process to relocate to new address on 29 June.
However today I still receive the TIME statement in my email with my name but with the new address.
And call center told me that they have to relocate then only can process the ownership transfer, which will take another 14 days to process. This baffles me as why it took so long just to transfer the new details in the system after relocation.
I would say the service for TIME is really slow and not user friendly at all. Everything needs 14-30 days to process which is absurd being a telco company that promotes speed.
Anyway I wouldn't recommend TIME to anyone in the future.