Kevin Larsen

Review of The Ritz-Carlton Hotels of Bos...

DON'T stay at this hotel. The hotel staff is rude....

DON'T stay at this hotel. The hotel staff is rude. We were the vendors for a friend's wedding and we were also attending as guests. We had a lot of gear to load in and the valet service outside informed us that our parking would be validated. At the end of the night, they would not validate our parking and said this had to be cleared with the sales team in advance. They also made the excuse that the valet service was a separate company and could not adhere to the promise they made to us earlier. At that moment, the DJ came down to get his car and showed us that his ticket that had been validated. They would still not validate our ticket and we ended up paying the fee. I guess the biggest person to blame is the banquet manager, who is a young woman. She was not only rude, but almost ruined our friend's wedding by trying to get the DJ to leave early, even though the groom's parents paid for an additional hour of service.