ada santi

Review of ICS Computers

Zero if possible! Certainly the last visit to the ...

Zero if possible! Certainly the last visit to the micro center. Let me start with thanking the gentleman at the front who sprays disinfectant on hands and guides customers. He is very polite and professional.

The service center was a joke. As soon as I took my laptop out of my bag, the guy at the service center said very loudly - almost yelling - I don t work on that laptop! That s old laptop! I don t work on those. We don t have the parts. And he kept apologizing to the men behind me saying sir, sir, I will be with you momentarily sir while I was still there. Anyway, very politely I said that I realized it was an old laptop but all I needed was a rescue disk to bring it to the safe mode and I could take care of the rest of it. Mind you, I fix all sorts of computers. I really just needed a rescue disk! How hard is that? He took the laptop inside and came back and made sure to say it loudly enough for everybody in the store to hear, this laptop is 9 years old ! So what? Are you a tech or not?
Again, politely I asked him to give me the ASUS number. He said they can t do it either! Again I asked for the number and finally he brought a number. Kept yelling: they don t Work on that either.

So, let me tell you micro center, you have to train your employees. I understand you are basically a store like Best Buy but when you have a service center, that service center must be functional. As a project manager, I give you some free advice: if you are not willing to work on some computers, you d better make it clear on the website or even have it written in the center, on the wall somewhere we don t work on computers older than a year and those not purchased from us . That s fine. Don t treat customers like that.

Also, train employees. They must not be so profoundly rude and sexist. Just because I am a woman, it doesn t mean I don t know anything about computers. I have computers more than 10 years old and fully functional because I know how to take care of them.

What I experienced today was shocking rudeness, obvious sexism and complete lack of work ethics and responsibility. If this is your idea of pushing customers to buy your computers, allow me to congratulate you on your decent marketing strategy.

Kudos on losing a very loyal customer. I will never set foot in the micro center again and I do not recommend it to anyone who wants any service on their computers.

They are basically just sellers and their technicians don t know much about computers. They have the service center because legally, they must have one. It s just there as a formality and is extremely unhelpful.

He probably thought because I had brought in an old computer - a limited edition by ASUS for collectors - that I was not willing to pay much. No man, I would be very happy to pay up to $500 for a task as simple as dropping a rescue disk in the drive and bringing up the computer to the safe mode. You guys lost a nice deal and a sweet tip.

I was trying to tell the guy that I paid $40 for a cab to get there but he kept raising his manly voice and shut me down. Wow micro center! Wow! You have changed a lot. Your standards have dropped and this all is so unfortunate. Repulsive experience. Once again, train your employees. And do not treat anybody else like that. You guys have serious problems with women.