Rita Monroy

Review of Great South Bay YMCA: Child Ca...

I want to be clear. I like the staff that works wi...

I want to be clear. I like the staff that works with the children but the front desk is not good.

Things seem to be unorganized and they give out the wrong information.
Melany Knows what she is doing and I like her program and she also knows how to talk to people.

The front desk staff don t know the systems work.

My complain is about Sandy Lena. I just had a conversation with Sandy Lena and she was extremely rude to me and yelled at me on the phone because her system is so primitive, I was complaining to her about the fact that the girls at the front desk told me I was enrolled in automatic payments when it turns out that I am not and it has to be redone every school year when I finally tracked down Sandy Lena on the phone after 3 days of calling her and 2 voice messages she said to me that I have to go back to the front desk and complained to me about going on and on about the situation, horrible customer service and a huge lack of professionalism. I am pretty much begging them to get me credit card information setup and they are treating me worse than someone who doesn t pay on time. At least I have google to record someone s mistreatments.

I hope someone coaches Sandy Lena and the front desk staff. I guess I have to go back to the front desk and deal with this again and let them know that Sandy Lena said to refund my late fee because they made a mistake ohhh what a nice primitive customer service. I am being bounced back and forth for a payment.