Markus Schwemmer

Review of Dusit Thani laguna phuket

This review is covid related! I chatted via Facebo...

This review is covid related! I chatted via Facebook with the hotel before booking. They confirmed me an Ocean Front room. When I checked in, I was all of a sudden told that the whole ocean side of the hotel is closed due to covid and that they upgrade me now to a villa with lagoon view , which was rather a street view with cars and the lagoon in the background. For me the ocean view was very important so I checked out immediately again, which was no problem. The staff was very friendly, therefore 1 more star, but it s not acceptable to fool guests and promise something what they cannot hold. If I book ocean front, I don t want street view and no lousy excuses that it s the ocean wing of the building. Room for improvement urgently needed!