Kei Wes

Review of KeyLime Cove Water Resort

So this was my very first experience at Great Wolf...

So this was my very first experience at Great Wolf Lodge. I am giving a 3 due to cleanliness and follow up. Other than that I had a great time there. Protocol and social distancing were handled well. I like that due to Covid staff is not allowed in your room. They will drop off anything needed. Everyone was really nice and friendly. Due to Covid and the advertisement of deep cleaning I was disappointed to walk into a room that was not quite as clean as expected. Upon entering I could see this room had not been used recently due to the dust on the tv and dresser. The light switch above the table was filthy with what looked like cheese puff from a kids hand. There was hair in my sink, tub and on the floor. The toilet area had the stench of urine. I brought my own cleaning supplies because i have a two year old daughter. I cleaned everything but the smell was still there. When I took a good look at the dark grey walls you could see there were yellow run spots as if someone urinated down the walls. Hey boys will be boys, I get it but double check rooms for full cleanlyness before allowing the next guest to check in it. ... I cleaned the walls but the smell was still there. Moving on the last reason for a 3 which I now feel like should be a 2 star review, when I pulled the sheets back on the bed there was a small spot on the sheet that looked like blood. When we got up the following morning I called for new sheets which were dropped off in a timely manner but when we got back to our that evening and I went to put the sheets on the bed they were for a Twin bed not a Queen bed. I called around 10pm for the sheets and had to call back about 30mins later because no one brought them up. Needless to stay for me that was a horrible experience with my room. They were small things yet big things....

Update 01/04 - As of yet know has reached out to me about my issues. Someone from Corporate stated the resort would reach out but no has reached out to me at all. Very disappointing. I will not return here at all. Key Lime Cover was much better with customer service. I wish they were still there.