Rachna Patel

Review of Almaden Toyota

Routine Service APPOINTMENT was at 9am, and inform...

Routine Service APPOINTMENT was at 9am, and informed I won t get my car back till the FOLLOWING day before 5:30pm!!! After expressing some concern and frustration, I was informed I will get my car before 5:30 today (since I had made an appointment). However, time means nothing there. No car all day, almost all weekend, which means no task accomplished for the day. There s no systematic way of there to lines for ppl with appointments and those who are walk-ins.
I have been with Toyota for 15+ years, but in a different state, and never experienced this unorganized mess. I understand Cali is much bigger, but there s got to be a much more organized way to provide a little more accurate time frame than 2 whole days for a regular service!