Anonymous Someone

Review of St. Peter's Health Partners

The Patient Relations dept. is extremely unprofess...

The Patient Relations dept. is extremely unprofessional. I contacted Patient Relations to follow up about a grievance letter I mailed detailing a negative experience that I had in St Peters Breast Center on 6.10.20. The only 2 people that work in Patient Relations named Megan and Heather are unprofessional and don't know how to communicate. When I wanted to report their lack of professionalism and the lack of communication to a manager, Megan informed me that there is no actual manager in this office that you can speak to directly. You have to leave your phone number and hope that you'll receive a phone call. That is a very unorganized manner of conducting business. Heather called me 6.15.20 to confirm receipt of my grievance letter. She claimed that my concerns were forwarded to the Breast Center Director. I requested a letter or some document to confirm that my concerns were addressed and I had already said this to Heather. She tells me, "Well, the Breast Center Director was made aware of your concerns. What else would you like us to do?" I had already told Heather that I was requesting a letter to confirm that someone had addressed my concerns since the Breast Center Director hadn't actually contacted me. I repeated to her that I would like a letter sent to me verifying that my concerns were actually addressed. Heather eventually tells me a letter was sent and I should receive it soon. I still haven't received any letter from this department. I called back 6/26 to follow up about not receiving the letter. Someone named Megan confirmed on 6.26.20 that Heather actually mailed my letter to the wrong address and she never confirmed my mailing address. I hope this department hires more staffing including a manager because it is unorganized and unprofessional to have an office that monitors patient grievances with only 2 people that are not managers. I was contacted by someone named Tushar Somani and it was pointless for me to speak to this individual. He does not work in this office and had no knowledge of the circumstances that occurred in the office with Heather and Megan. He even defended their lack of communication and their lack of professionalism. I'm very disappointed in this department. I've utilized St. Peters medical services for many years and never experienced this type of situation.