No stay possible due to the corona epidemic. Despi...

No stay possible due to the corona epidemic. Despite timely contact, no arrival possible, I struggle with the hotel to get my paid sum back for 2 nights and meals. Booked through hotel. de, the hotel opposes to transfer the amount I have paid back. Kudos to the hotel. de who stand up for me. Paid 148 and at the moment 14.80 were transferred back. This is customer friendly ?? Certainly not and therefore you lose more customers during this time than the trade can be fond of.