THEY HAVE CONTINUE TO SAY THAT I WAS ON THE TOP OF...

THEY HAVE CONTINUE TO SAY THAT I WAS ON THE TOP OF THE LIST FOR FIXING A 3 YEAR MISTAKE (THEY OFFER ME A $5 CREDIT FOR 5 MONTHS) THEN THEY SAID IF YOU SIGN UP FOR 24-48 MONTHS WE CAN LOWER YOUR BILL BY $10-$12 I DON'T GIVE BAD REVIEWS BUT THIS IS RIDICULOUSNESS I WAS ON THE PHONE WITH THEM FOR 1 HOUR AND 40 MINUTES THEN HAVE CONTACTED THEM 3-4 TIMES SINCE EACH TIME THEY SAY THE SAME THING WE WILL BE OUT TO FIX THE ISSUE NO RESOLVE AS OF YET THEY DID SEND AN EMAIL AND SAY WE HAVE SCHEDULE AND APPT. FOR JULY 11TH I HAVE BEEN WAITING SINCE MAY 29TH WHAT A JOKE. MAKE SURE YOU HAVE EVERYTHING INSTALLED BEFORE THEY LEAVE NO SENSOR WAS EVER INSTALLED THAT I HAVE BEEN PAYING FOR FOR THE LAST 3 YEARS. THEY EVEN DID A LIVE VIDEO TO MAKE SURE I WAS TELLING THE TRUTH THE GUY ON THE PHONE COULD NOT BELIEVE THAT IT WAS LEFT OUT. NOW AS FOR THE EQUIPMENT I LOVE THE PANEL AND THE THERMOSTAT AND THE APP THAT CONTROLS IT BY YOUR CELL PHONE. I LOVE ALL THE FEATURES. I AM SURE ITS A GREAT COMPANY THEY JUST NEED TO GIVE BETTER GUEST SERVICES WHEN IT COMES TO TAKING CARE OF THE GUEST.