Appointments are not met. Could go home without an...

Appointments are not met. Could go home without an overnight stay because a staff member had failed to inform us that the booked bridal suite could not be used due to a defective jacuzzi. Booked us to a regular room without notice, but let us pay the rate for the bridal suite. Promised by the lady behind the reception that they would be contacted immediately the next day, but unfortunately not allowed to hear anything. The management is therefore not concerned about dissatisfied guests.