James Wayland

Review of Autobahn USA

The salesman Dwayne Spence was great to work with,...

The salesman Dwayne Spence was great to work with, very easy to talk to without any added unnecessary pressure. I was able to get the deal done on the purchase in short order thanks to him. I would highly recommend you ask for Dwayne should you be in the market for a new car. The vehicle I ended up purchasing was clean and presented well. However, upon registering the vehicle I was out an additional $190 for fees not accounted for in the original sales agreement. The runner I met at the dmv several days after the date of purchase made me cover the cost out of pocket before I was able to take delivery of the vehicle when in actuality it s the dealership who broke their agreement. I would caution you to pay close attention to the fees and expenses though I fully expect the dealership to uphold there end of the sales agreement for the omission by reimbursing me in full for the added expense.

ITS BEEN OVER A WEEK NOW AND NO RESPONSE FROM MANAGEMENT AT THE DEALERSHIP. THEY CLEARLY DO NOT VALUE A CUSTOMER POST SALE. ALL THEY SEEM TO CARE ABOUT IS CLOSING THE DEAL AND SENDING YOU ON YOUR WAY!

Funny how these things work. Heard from the sales manager and they chop it up to an honest mistake on the part of the finance guy. He apparently didn't account for government fees by not checking a box when he wrote things up. I'm still out the $190 not accounted for in the final sales contract. Last I remember the final sales agreement was signed by two parties. I didn't break the agreement, government fees or not, but they did...proceed with caution as the dealership does not abide by their written agreement. The car is great but not happy with how this ended up with the sales manager.

**Should you decide to give Autobahn USA a chance please drop my name and give Dwayne Spence your support as he had nothing to do with my negative comments.**