My transfer did not show up at the airport even th...

My transfer did not show up at the airport even though I had print outs of my booking and confirmation with a booking reference number. The Hoppa representative said there was nothing he could do as my name was not on his list. I called Hoppa, no answer. I called the transfer company, no answer. It was 2300 and we were left stranded at the airport. Apparently there weren t any other transfers that they could put us on. We were forced to get a taxi costing 100. I emailed Hoppa the next day and they requested copies of the taxi receipt which I sent. I then heard nothing. After chasing them for weeks they replied that it was basically not their problem and would not be refunding me the taxi money. Disgusting customer service. Terrible company. Would never ever use again or recommend to anyone. Completely unreliable and do not provide the service you pay for. DO NOT EVER USE.