The purchase process was great, the service...not ...

The purchase process was great, the service...not so much. Pulled into my 11am appointment and walked to the blue team. The service adviser immediately said it would be a 2 hour wait before I could check in. Welcoming right? The waiting room was decent with ample chairs, free coffee, and a cafe. Chose not to eat from the coffee after I heard massive coughing and hacking from behind the counter.

Car was ready in about 1.5 hours, before promised. Again, was extremely rushed in the checkout process. Quickly showed the xx-point inspection, with the service adviser more concerned about asking me for reviews than providing actual customer service. Oh - and I didn't get my free carwash. Mentioned it to the adviser when walking to my car - was told it would be 45 minutes.

TL;DR: A few areas needed improvement with service. Sales was great - extremely low pressure with discounted prices posted on the windows.