Chris McDannold

Review of Sheraton Old Town

This is an older property in the Old Town area of ...

This is an older property in the Old Town area of Alexandria. As such, Sheraton has done a lot to make the building more modern, but there are a lot of issues. "Suite" is a generous term for a living space marginally larger than a normal hotel room, but actually feels much smaller due to small bath, tiny beds (full size instead of queen), and worn out doors passages in-room. The "Club" is a joke. Breakfast is limited, and the hot food is cold. Evening appetizers are effectively cheese, chips and salsa. The hot item is hit or miss. No bar, but you can buy wine or beer (very limited choices). Back to the room, the "luxury bedding" does not fit the mattress and is scratchy. The mattress is simply awful. I slept very poorly all 4 nights here. All staff encountered were great, but more desk staff is needed. Shuttle only goes to airport. Bottom line: would not stay again. This is the 2nd Sheraton I have used since the Marriott/Starwood merger, and as a long time Marriott customer, I am less than impressed.