I reserved a home in Davenport Iowa. The listing s...

I reserved a home in Davenport Iowa. The listing said house. It never mentioned that this was a bedroom in an occupied home. When the host contacted me, she asked if I needed to rent a 2nd bedroom, because I had 2 adults listed on the reservation. I messaged back asking if this was a property occupied by other people. When she did not promptly reply, I cancelled the reservation. Over $500 was taken from my account, and the app said that it would be 7 days, before I would have the money back in my account. This doesn't work, because I don't have enough money this week to get another place or hotel. I tried to get this resolved with customer service, but I keep getting vague messages from them, and when I call, I get the runaround from the person on the phone saying someone will call me.

Don't do business with this company! If the listing is inaccurate, they will hold your money, and ignore you! Terrible customer service!

Most of the positive reviews on here are written by Airbnb employees!