Excellent hotel with accommodating staff

Excellent hotel with accommodating staff

Our visit to this hotel for a family weekend got off to a rocky start but thankfully it improved. The shuttle from ORD took a VERY long time to arrive. For reference, we saw the shuttles from the Loews and Marriotts two to three times by the time the Hyatt shuttle arrived. And when it arrived, it reeked of smoke.

Thankfully when we checked into the actual property, things improved. The property is beautiful, check in is a breeze and the Hyatt app gives you specific directions from the lobby to your room. Nice touch. (Definitely get the World of Hyatt app for your smart phone.)

The rooms are great: beds are very comfortable and clean. TV was HUGE. Ample closet and dresser space, very nice desk usable by up to two people and PLENTY of charging ports. Bathroom was pristine and the spa products were nicer than those I've used at similar hotels.

We interacted with many staff members during our stay and everyone was top notch.

Would definitely stay again the next time I'm in ORD.

For the record, the shuttle ride back to the airport was much better. Very efficient and no smoke smell.