Paid top dollar for the resort experience for my 4...

Paid top dollar for the resort experience for my 40th. The villa was nice and spacious, great view and the kookaburras were a bonus that would come up to the balcony and you could feed them by hand. However, unfortunately the kitchen was not the cleanest, food and crumbs were found in the drawers, not enough tea and coffee (we booked for 4 nights and got one tea bag and one coffee sachets). Towels minimal, and blankets for a cold night sparce. The resort staff were unfortunately not helpful at all. We were provided very limited information about everything on the island and what was required for permits, ferry etc. The booking in itself was extremely stressful because as time got closer to arriving we were unable to reach anyone either via phone, email or Facebook for days. Completely unprofessional. It's a shame because it is a beautiful spot. I would visit Fraser again but won't be back to resort due to our experience.