We have been going to Apple Jack Orchards for over...

We have been going to Apple Jack Orchards for over 20 years and have seen it change from a nice family environment to a more commercial feel. The kids are a lot older now, so it is less about the experience for us and more about just getting some fresh apples. I will say that the olden days with less business seemed more fun than the need to get a ticket for each activity approach. All in all this is not a big deal as we don t go for the king of the hay pile or petting zoo anymore.
The reason for this review is to share the poor business experience we had. We bought some apples and caramel for a total of $44. After leaving and driving for 10 minutes, my wife happened to get a notice on her phone from her credit card that a large purchase was just made. She reviewed the transaction and saw a $440 charge was just made at Apple Jack. A small (not so small) oops on their part? Since they did not ask for a signature on the receipt, my wife could not have even caught this error when processed at the store.
We returned to the orchard and my wife went in to get this corrected. The response was not what you would expect following a $396 error on their part. In summary:
When they realized it would take some time to figure out how to correct this on their new system, one person made the comment that she (as in my wife) won t mind waiting . How do they know she won t mind waiting?
When we asked for a receipt to show the credit, they said it was a new system and they didn t know how to print a receipt. Really? This has to be the most basic function since it is done at all other retail environments. After some prodding, someone finally said oh, there is a print receipt button. Imagine that?
I would think you would be overly apologetic following a $396 error. Not really for the staff that addressed this. Not even an offer for a free apple pie for our troubles.
On a side note, the young lad running the apple cannon could use a little customer service lesson too.
I write this not to get a free bag of apples, but in hopes that Apple Jack Orchards recognizes how the impression their staff and the indifference they show can negatively impact their customers. Even those customers that are 20 plus years in the making.