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Mai-Ling Duckworth

3 years ago

I had purchased an apple iPhone 6 from this compan...

I had purchased an apple iPhone 6 from this company back in April 2020. After waiting 6 weeks I still had not recieved the phone. I cancelled the order and asked for a refund. Several emails later I was told I would get a refund in July 2020 . Nothing materialised. I have still not had a refund and have been sent a reply to my most recent email on 9th December 2020 telling me I will be refunded on the date shown on the email. Just keep getting fobbed off with replies saying they are having bank complications due to covid. Getting absolutely no where, shocking customer service. I am still waiting for a refund after 9 months . Dreadful company Trading standards have been informed.

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