El-ad David Amir

Review of Paramus Honda

I went to DCH Paramus on July 22 to buy a used Hon...

I went to DCH Paramus on July 22 to buy a used Honda Accord. The service experience was decent, albeit slow (took about three hours from the moment we decided on a car until paperwork was done). I am happy with the car, at least for now (three weeks later). With that said, issues began as soon as I left the dealership.

1) During my discussion with the financing manager we discussed a HondaCare package. The dealership offered it for approximately $1,400. The manager claimed that I must get the package at the time of buying the car. I later find out that this is not the case -- I could have purchased a cheaper HondaCare package from another dealership.

2) I only received one car key. The salesperson who sold me the car claimed that he has another key, he just "can't find it right now". I later found out that there is no other key. The dealership offered to produce one for me, but that requires going to the dealership again during their 9-5pm business hours (so half a day off and half an hour in traffic each way).

3) The biggest issue began about 10 days after purchasing the car, as I was waiting for registration and paltes. The salesperson kept texting me asking for more documents, claiming that my driver's license is expired (it is not). Over a period of five days, I supplied the dealership with every possible document: passport, social security card, utility bill, pay stub, W-2, you name it. Despite these documents, on the afternoon of August 6 (Thursday) the dealership informed me that they are unwilling to complete my registration process, and that I will have to do it myself. When I tried to talk to a manager, he was impatient, refused to provide any information on why they wouldn't continue with the registration, and generally tried to wave me off by repeatedly saying that he doesn't know anything.

Unfortunately, my temporary plates expired on August 10 (Monday), which meant that 1) I had to drive to the dealership on the evening of Thursday 6 to get the title, 2) I had to go to the DMV on Friday 7 to get the registration done.

Throughout out interaction DCH Paramus has been slow and unprofessional. Evidently, they do not care about repeat customers -- they just want you to buy a car, leave, and hopefully never come back.