S hart

Review of Embassy Suites Tampa Downtown ...

The worst stay I ve had with Hilton to date.

The worst stay I ve had with Hilton to date.
From the moment we arrived, it was confusing and frustrating. Cones were in the spaces listed for Diamond Member unloading zone and no associate out there to move them for us. My boyfriend moved them so we were able to park and unload our bags. I asked where the valet attendant was, and a man told us he would be back soon. He was parking other cars. I waited for 10 minutes or so and then the same man told us our car was fine there and to head into our room and come back down to valet it.
We went up to the room and it smelled musty and was hot. No waters/snacks were waiting per usual.
I headed back down 10 minutes later to valet.
Still no one in sight at the stand. Sat there for over 30 minutes and called the front desk, and asked if someone could come out.
A few minutes later the front desk clerk came out and told me that I needed to pull around the back of the building to valet. Completely opposite from what the other man told me.
I pull around back and valet.
Head back to the room and start to try to figure out the AC situation. It s set to 64 and it was 75 in the room. We give it a couple hours and it gets hotter in there, so I call the front desk and they send up their engineer.
He says everything is fine. We hear over the radio that other rooms on floor 20 and 17 have AC problems. Seems it was a hotel wide issue and not just room 1101. They have no other rooms so we can t change.
We give it a little longer and call down to tell them that we ll need a fan or something because it s still hot.
They bring us a fan.
We go to make up beds and realize the pillows and blankets for the pull out couch are not in the closet per usual. I call down to ask for those and they tell me they ll see what they can do.
We head out to dinner and they are there when we return. I called the front desk to ask for a late check out and they tell me they aren t offering that right now.
Really disappointed in the lack of customer service. This location used to be a favorite spot for a staycation for us, but it just wasn t the same Hilton level of service we ve had in the past so we ll be staying elsewhere in the future.