I m giving this rating for a couple reasons. I m t...

I m giving this rating for a couple reasons. I m talk about the best part first. The hotel is very clean and well maintained. They have a lot of activities for children. The decorations was well put together. They had yoga for my oldest daughter. The swimming area was very clean and secure. There was a lot of life guards on each part of the area. They were really watching and making sure no one got hurt. Great customer service when I checked into the hotel. My room was clean and nice. Now, the downside of my last night stay. Someone came to my door at 1:45 A.M. How is that even okay? That s an security issue, no call or anything. Talking about my daughter and the tv is to loud. My daughter is two years old. They could have called my room phone for that at this type of hour. I am a paying customer with a young child. Kids aren t always quiet. When calling the front desk. They said something they received noise complaints in this area. They said it was door slamming. Two different stories were being told. The front desk stated that to accommodate the other people on the floor, they would have asked me to come to the lobby with my child. How is that okay to say to a paying customer? You would really ask to come out of my paying room to please please someone else. Why did I pay for a room? Then stated they have an 11:00 P.M noise policy. I was never told about no policy, nor is it posted in my room. This policy isn t posted around the hotel. I m on vacation, I have spent over 400 hundred dollars in this hotel. I am dissatisfied now that my two year old can t be herself. Don t bring young babies or kids to this hotel. They will ask you to take your child to the lobby. I was having a great time and until I was mishandled by management.