Jennifer Daily

Review of City Chevrolet

I contacted City Chevrolet this past week for assi...

I contacted City Chevrolet this past week for assistance in options due to a recall on my vehicle that could not be repaired. I spoke with manager David Pickering who asked me to come in and he would personally make sure I received excellent service. From the moment I walked in the door I felt like family. I was immediately approached by a staff member and offered a cold beverage, which was especially nice on a very hot day! David came out right away to greet me and introduce me to the first of his superstar staff that would help make my experience exciting. Mike Owens and I discussed vehicle options and then took a test drive in a Chevy Cruze. He was personable and patient and made sure I knew about every feature of the car. He even turned on the AC before our drive so I was comfortable!!!

The next superstar team member, Avon Spann, then joined us to help with the initial paperwork. Avon and Michael worked together to get the process started, and made sure I was comfortable and kept me up-to-date on how things were going. They also kept me company and made the waiting time seem like I was just hanging out with friends.

The very next day I heard from David that my loan had been approved, and that I could take delivery of my new car that very same day!! I was once again greeted with smiles and a cold beverage. Since Avon was providing special service out of the office, Andrew Burnette was the next superstar team member to step up. He was able to get my information quickly and took me on a test drive in my new car. He too was friendly and personable, and made me feel right at home. Avon returned to the store and both he and Andrew saw everything through including getting me in with Finance very quickly!!

To put the icing on my cake for the day, I had the great pleasure of working with Adam Stephens, Finance Mgr. He made me laugh from the moment I stepped in his office. I never thought I would say signing paperwork on a new car was fun... but I had a blast with Adam!!! Once again, I felt like family!! He made the delivery process quick, easy to understand and most of all.... FUN!!!!!

Avon then personally escorted me outside to my new gorgeous Cruze!!! He walked me through every feature, synced my bluetooth and got me connected with Onstar to make sure I was totally set up and ready to go!! He went above and beyond to make sure I was knowledgeable, comfortable and excited about my experience!!!! I couldn't have asked for better service all the way around from every single superstar team member involved from beginning to end!!! If you want a superb 5-star car buying experience, go to City Chevrolet!!!!!! I won't ever go anywhere else again!!!

Thank you David, Avon, Adam, Michael and Andrew!!!!!! I am over the moon appreciative for ALL that you did for me!!!!!!!