Incredibly frustrating experience here. As a Starw...

Incredibly frustrating experience here. As a Starwood member for many years I have accumulated lots of Starwood points and called the resort one week prior to my stay to inquire about using Starwood points to pay for various incidentals, meals etc. I was assured I would be able to be the front desk manager. When I got here I was told I couldn t do to a systems issue and told to call corporate, who was also unhelpful. When I stressed that I would have stayed at one of the many other Marriott/starwood properties on site the front desk manager shrugged and appeared to have zero concern. Terrible service and dishonest staff based on the fact that I got a different answer to the same question within a one week time frame