Jennifer Sumner

Review of Belterra Casino Resort & Spa

Never been to casinos in this area but the hotel l...

Never been to casinos in this area but the hotel looks like a nice place to visit online so passing through on business we decided to stay. We ate at one of the two restaurants that was open last night The Stadium and enjoyed our burgers but it was a very limited menu. When we got to the casino it was very smoky in there so to my surprise hardly anyone was wearing masks because they were smoking. There were no cocktail servers and it was hot, especially with masks on for the people who were actually wearing them, so now you re trying to play your machine on the extremely limited selection and having to get up and walk across the room to get a drink in which they give you a tiny little cup of Pepsi. I did very well on the Buddha games so I was happy with that. After getting to my room at 4:00 am there were guys standing in the hallway drunk and told us they were having a bachelor party So they kept us up all night. We called security and they asked us if we wanted to move at 4:30 in the morning and of-course we didn t because we were tired and weren t the ones disturbing anyone so the man at the front desk said to mention this to the check out clerk in the morning. At check out there was no record of anything but the clerk reluctantly gave me a $20 voucher for food here! Wow what a deal for absolutely no sleep! Why would they even put someone next to a bachelor party? The worst part of this trip is I paid $210 for this room and a resort fee with nothing open on this resort! I m leaving a very unhappy customer and feel very disappointed in a BConnect property and from the unsanitary measures that you are taken in this pandemic was frightful and I pray my family and I aren t leaving with coronavirus from here.