This experience was extremely disappointing. My hu...

This experience was extremely disappointing. My husband and I just started a new business and have been very stressed out. We decided to take a day for ourselves and go to Paradise Stream. We made the reservation for a Sunday. On Saturday we were like hey lets drive up today and see if they have a room available tonight so we can stay 2 nights instead of one. We thought if they didn't have a room we would just stay at the Casino Hotel that is up the street. We drove up and stopped at Paradise Stream and they did have a room available. We were told our suite the champagne tower was not available but they had a room one level below. We were ok with that and the front desk was very accommodating. So we went to check in our room and we saw cigarette burns all over the coffee table and end tables. The we looked at the table with the coffee pot and it had a tea bag on it with tea leafs everywhere and mouse turds all around it. A mouse had come in and got into the tea. Ok. So we take all of our stuff back to the car drive to front desk and ask for another room. The front desk person didn't say sorry for tge inconvenience or anything. We took the new set of keys and went to the new room. We walked to the room opened the door and the first thing my husband did was check out the hot tub. I just hear eww omg so I turn around and he shows me an intake jet in the hot tub that is full of hair!! There is no way that any cleaning person could miss that if they actually cleaned the tub. He said I just won't use the hot tub and that he didn't want to complain anymore and just wanted to have a good night. I said ok. So he walks in the bathroom picks up the toliet seat lid and again says OMG! On the seat was old dried pee! He said no way this is crazy we are out of here. We had not even been in the room 5 minutes and saw all of this. I immediately picked up the phone and asked for a manager to come to the room and they said ok. Someone did show up but it was not a manager. We were informed that the manager was busy. So we showed the employee everything. She was nice and did apologize but at this point we had had more than enough. We said we just wanted our money back and wanted to leave. She asked us to please stay and they would comp the room. I didn't want to stay in a dirty hotel even for free but my husband said since they will check another room and then give it to us I agreed. We left the next day. Terrible experience and they have lost a good customer.