Disgusting service! I am have been waiting for a ...

Disgusting service! I am have been waiting for a mobile for a month now. I have followed two times and it still has not been dispatched. Either dispatch in 2 working days (Tuesday 31 March 2020) or refund the money if it is not possible. Otherwise I will be reporting you to the ombudsman.

UPDATE: I received a confirmation for refund on the 31 March 2020 and that it would take 14 working days. It has now been over 20 working days and I received an email apologising and to wait 48 hours for a response from the finance department and 72 hours to confirm what date I will receive my refund. JUST REFUND MY MONEY.

I highly recommend the BACK MARKET. I ordered a phone and received it withing two working days and it is amazing condition.