Glen Harrison

Review of Airdrie Chrysler Dodge Jeep RA...

Service department needs work...

Service department needs work...
I took my 2003 Dodge Ram in for service because there was a lot of play in the steering, and the heater would sometimes only blow cold air. After being charged over $3000 and taking my truck in twice, the truck still has the same problems, and I was told "nothing can be done" about the steering problem. This does not seem like a good way to run a service department.

I have contacted the service manager (Steve Forman) and the dealer principal (Brad Styner) about the issue. As a consumer, I expect this situation to be remedied without receiving another big repair bill, as I have already spent $3000 on repairs for problems that were not fixed. I will update this review after I see how they will deal with this situation...

*UPDATE*
Got a call from their service manager. After being told last time that there was nothing they could do, they now want to replace another $2000 worth of parts to fix the steering, and still can't find the problem with the heater. They offered to cover some of the cost, but enough is enough already. It seems as if they don't know how to troubleshoot, and just replace parts at the customer's cost until the problem goes away. I am finished dealing with these guys, and I will not be returning again.