I have written a number of reviews about my stays ...

I have written a number of reviews about my stays at this property and one constant theme is the reason why I actually plan my Asian trips around a stop over in Bangkok and this time spent most of the time at the hotel - THE STAFF

Over the years there have been "staff of legends" such as Nicole (Now the W Insider in Shanghai) and Nina and Son. It is always a pleasure every-time you meet him in the restaurants.

I totally appreciate, as we all do that staff progress and take their expertise with them (Nicole a classic example) and the tone of any hotel can change. One key change here that is going to keep me coming back is the new GM Killian who you can see is building a team of experts around him. Probably the most engaging and hands on GM I have met and spending half my life in hotels thats a big statement. As a devote SPG member Killian is the first person with a Marriott background who has made me reconsider my initial concerns of the merger. Engaging with staff and guests in a natural style and this is clearing shining through to all the staff. Service continues to be exceptional, there is something very special about returning to a hotel and being remembered. The hotel scene in Bangkok is not short on options but this one continues to be my "coming home" spot.