April Kochman

Review of HILTON GARDEN INN PINNACLE PEA...

I know as you read this you re thinking I m being ...

I know as you read this you re thinking I m being harsh or over dramatic, but do yourself a favor and DO NOT stay here! We stayed 7 days and didn t sleep more than 2 hours a night due to how loud this hotel is. Let s start with the room not being serviced on the 3rd night as promised, I even went to the front desk to request and make sure we were in the list to be serviced. I m not unreasonable, but when I m told the policy, I expect it to be followed. My 1st night was terrible. Car alarm went off multiple times, followed by a car with the loudest exhaust, driving through the parking lot at midnight, 2am and 5am. The 2nd night was more of the same. The people above me didn t stop stomping around until about 3am. On the 3rd morning, I was awaken by the fire alarm going off. Thankfully there was no emergency, but it seemed they were having an issue with the alarm and it continued to go off 4 more times from 5 am to around 10 am. Add on the buckets all around the building to catch the water dripping from the ceiling. In fact the side entrance had a huge puddle of water I waded through to get to the elevator. My last night I was mid-shower when I discovered the hot water wasn t working. They quickly moved me to another room and credited me a night of my stay. Of course my room was now on the 1st floor near the lobby, so I could hear the guests coming and going, the staff talking to each other and the Christmas music they had playing. At this point I truly believe I deserved my entire stay comped, but I do get that I did continue to stay the full 7 days. I say all of this to warn you! Do not stay here!! You ll regret it!! If you do decide to ignore my advice and stay, be prepared to have a sleepless stay! Also, don t buy into the lie that it ll get better!! Pack up your stuff and go stay somewhere else!!!