Sean Ang

Review of Sofitel So Singapore | The Sin...

I had made prepayment for the room reservation and...

I had made prepayment for the room reservation and done online check-in to fast track the check in process. But upon arrival at the hotel, I was asked to pay for the room n had to wait for more than 40mins to get my room. The staff refused to check in the system on my prepayment until I show them proof of my payment. How did the hotel booking system miss this detail?

Even setting up the sofabed in my family suite was a nightmare. I had told the staff upon check in to setup the bed in the evening. It was not done after I came back from dinner n I called the service line with nobody responding for 30 mins. In the end I had to go to front desk to ask for the setup. Went to the bar for drinks while waiting for the bed to be set. When I returned after 1 hr at the bar, bed was not set. Had to call the service line again and only got someone picking up the phone after numerous tries. Finally bed was setup after so many incidents.

Services were bad at LeBar.

Overall I'm deeply disappointed by the quality of service from such highly regarded hotel chain.