Update: as I was driving to work after picking up ...

Update: as I was driving to work after picking up my car, it was lurching and smelling awful. This was something new - it had not done this at all before I took it in. When I got to work and popped the hood, the oil cap was not on!! Luckily it was sitting on top of the compartment and hadn't been lost, so I had my partner bring me some oil to refill and then we replaced the cap. But oil had been splattered all over while driving!

Terrible customer service!! I had previously been given the run around and never received calls back, when told I would, regarding winter tires for my car. Finally was able to get answers, and also had repair work needed. When I set my appointment I was told financing would be available for the total cost of the repairs and tires. The day I dropped my car off, I got the phone call around 4pm with the grand total, waayyy more than I was prepared to pay, and then informed they DO NOT offer financing to pay for service! I was driving and told the person I would have to call him back. When I called back about 5pm, I told them we would have to hold off on the tires after all because without the financing we could not afford everything, only to be told that the tires were already on!!! I never authorised anything, but they are saying I signed off on it simply because I had tires on hold for my appointment!! Absolutely livid. Will NEVER come here for anything ever again!! And I recommend anyone avoid this place at all costs.