Nicole lanaluna

Review of Radisson Blu Hotel Luzern

Clean room, very friendly welcome, nice decor. Cof...

Clean room, very friendly welcome, nice decor. Coffee machine in the room did not work properly, nescafe powder had expired, no coffee cream available. During the booking process, we made sure that we book a hotel that has a restaurant, because the reason for our hotel booking was to indulge our culinary delights when the restaurants were closed. When we checked in we wanted to register for dinner on site. However, the restaurant seats have long been booked, it said. More guests are checked in than you can accommodate in your own restaurant if the restaurants are closed due to corona. This was in no way apparent in the booking process, but it was clear that a restaurant was available on site. We then had to order a take away delivery service, which was very disappointing for us. We could have enjoyed a nice day in Lucerne even without an overnight stay with self-catering. Pity!