My son has speech therapy twice a week, I use thei...

My son has speech therapy twice a week, I use their transportation and the service is horrible. Im grateful for the services but why have a service and dont provide said services only sometimes? I don't have issues with Wednesday but every Thursday there's an issue. I'm late to his appointment every time and he loses time from his session or we have to see a different therapist than his regular therapist. I've waited outside for 15 or more mins in the Florida sun waiting for my rides that would never come. Rude representatives who dont understand what you're saying or dont care. They will hang up on you without even giving you a confirmation number! And then we I call they will say I didn't have a reservation even though on the phone they will say a ride is on the way. ....this review is because of the transportation only, simply is fine and I like their coverage but the transportation will make you miss appointments.....today my driver was late my sons session is only 30 mins long and he only got 15mins....and right now I've been current toy waiting for 3 hours to be picked up with my one year old son. I've called twice and they said twenty minutes, twice already...I'm going to be late to work. The rider I was with told me she had to wait 3 hours as well for pick up....this is inhumane.

Update again my ride for pick it up is over sn hour late and im going to be late for work again...saw a worker didnt even bother taking another client to their appointment because they took a few minutes getting out the house, the person had problems walking...most workers are on their phone talking the entire time....been waiting for them to pick up the phone since my ride is late again and been waiting for 15mins...this is after i had already called for a ride since my ride was late and this was 30 mins ago from calling a 2nd time

Update 1/30 theyre getting better with communicating and arriving on time.