After many Egypt vacations in good 4 * hotels, we ...

After many Egypt vacations in good 4 * hotels, we thought we would treat ourselves to a 5 * hotel, but we were disappointed:

Location: The hotel is in close proximity to the airport, but we didn't feel disturbed by the aircraft noise. The resort is nicely laid out and has a lovely sandy beach. Complexes are currently being renovated, they are nicely suspended and you hardly notice anything about the construction project, but this should have been pointed out on the website when booking.

Reception: This lady welcomed us very nicely and helped us a lot in the end because our flight was canceled.

Room: The room was "clean" but shabby, the furniture is showing its age and the tile joints in the bathroom urgently need to be repaired. The cleaning was okay, but the used glasses were often not renewed and on some days the shower bath and the coffee were not refilled.

Pools and beach: the beach was always clean in the morning and there were enough loungers available, but no cups were collected in between. The beach bar was okay, but you also wish you had better service at lunch in a 5 * hotel. The pools are both showing their age, broken tiles and missing joints as well as the ladders urgently need to be replaced. The pool bar by the large pool was very well managed, it was apparently clean and the drinks were well prepared. The pool bar at the smaller pool in the relaxation area (V10) was very disappointing. The bar was apparently not prepared for daily operation, it was dusty and the service employee sat comfortably with the lifeguard over a cigarette and the mobile phone.

Kitchen: The breakfast was okay, selection of fruit and vegetables, desserts, variety of bread, sausage and cheese and someone was there who prepared omelets every day. These were very tasty. Lunch at the beach bar felt the same every day, but it was enough for us as a lunch snack. The evening buffet was okay, mostly themed evenings, these repeated after a week. There were different warm dishes, some freshly prepared, different salads, fruit selection and desserts. But even there I expect in a 5 * hotel that the freshly cut tuna and roast beef are not so dry that they are difficult to enjoy.

Service: Always tried, friendly but poorly trained. Order vodka orange juice, get vodka fanta or vodka mango. Espresso after dinner in the lobby, soluble Nescafe with little water, the first time I thought it was a mistake, but the next evening it was served exactly as it was, although vending machines are available. The range of drinks was also very manageable. On the first evening in the restaurant, a service employee comes to the table with a serving trolley and offers us different wines, when asked whether there are no free wines, he said no and we bought a bottle with a 25 percent discount, this discount was in the end on the Invoice not shown. From the next evening we drank the free wine, which of course was there.

Animation: The animation until April 30th. was nice and discreet, we didn't take part in shows, so we can't judge them. From May 1st there was a new team, the appearance was better suited to a 5 * hotel, that's all we can say about it. The daily live music in the lobby would have been a little more subtle, much more pleasant.

Conclusion: The hotel with the location and the beach is nice, but for us it is not sufficient in terms of price-performance ratio.