Review of Café Voila | It was a perfecf night I thought...The food experi...

3 years ago

It was a perfecf night I thought...The food experi...

It was a perfecf night I thought...The food experience is very good for 1st timer like us although serving food is very slow. I ate dinner with family when suddenly a glass of service water on our table fell out & broken into pieces which is by accident by the way. The waiter immediately responded and clean the mess. .I thought everything will be alright then when the bill came in with additional receipt for to the broken glass (actually I anticipated that I might pay the broken glass and did not think it is expensive..) but It was kind surprising when I saw the bill how much the broken glass cost, it's P850?! I told the waiter that it is an accident and I can actually pay but I was really surprise how expensive the glass is, the waiter told me that he will be the 1 to pay If he didnt charge me. I tried talked to Manager to request to waive since it is our first time on this restaurant but there was no sign of hope, the manager insisted that it need to be paid, it is made in Thailand which actually cost more than the charged bill. I told him that they/the restaurant/management should reconsider a cheaper glass to use/serve so any unintended incident of broken glass will not be a burden on customer side who go and eat to relax and have happy moments with family. There should be reminders posted also that customers especially kids must be careful not to break anything inside. Bottomline is, I paid the bill and got the dinner bill receipt but I noticed that they did not give back the receipt for P850 charge for broken glass. They keep on telling me that I have the receipt already but I clarified to them that I have the receipt before and give it back to cashier together with the dinner receipt when I send my card to pay all. I asked them to review the CCTVs to confirm who misplaced the receipt and they just all went back hiding on the kitchen and heard laughing for some reason and for sure I know what they are talking about. I want to keep my cool since it had been a stressful day for me in work. It is passed 10pm last night and It took a while waiting for long time and I asked the waiter to call the manager since they all disappeared and keep me waiting (while my family is waiting too in the car with my baby). The manager appeared and told me that they are reviewing the CCTVs but I asked him that he could just simply give me a new receipt if they misplaced it instead of having me waiting and wasting time and everybodies time. He told me that it is ORd already and cannot make a new one. Then after a while, the manager just gave me a new receipt and did not explain why the original receipt was lost and he just walked away. Are they just waiting for me to leave?

The 2 underlying reasons why I need the broken glass receipt is (1) I plan to send a formal letter to the owner of the restaurant which is a friend of one of my former boss and do recommend improvements related to customer relations and crew/mgt services to attract more customers (2) I wonder why the broken glass receipt disappeared with no reason or alteast formal explanation fr the manager to comfot tge customer. Given they had minimtg that kept me waited for so long and wasted my time. I dont want to speculate but something is not right and smells fishy if they have this regular modus. I observed that a lot of service water glasses is being served and all over the table for group diners.
What if most of the customer who broked glasses didnt get their receipts? Do mgt audit the ORs? I think the owner knows what I mean... just to make sure there is internal arrangement being done by the crews and manager.

Anyway, Happy Holidays!