Liya K

Review of Piccadilly Backpackers

My family and I came to Caffe Concerto on the Chri...

My family and I came to Caffe Concerto on the Christmas day and let know from the very beginning that we only wanted to order tea and desserts. Well, everything was okay and we all were happily celebrating Christmas until the tea arrivied. It turned out to be too strong so we asked to add more hot water. The request was refused, we have never faced something like that before.
When I asked for a cup of hot water to drink some medicine against fever, at first the waitress also did not want to bring me one afraid that I will add this hot water to the tea pot.. That was insane.
When we asked "why" the response was that every customer should have his/her own tea pot... We felt like we were in prison not as a family who wanted to enjoy some tea with desserts on the Christmas day.
The fisrt manager just was repeating that that's the rule of the cafe. The second manager was very kind to us and he patiently explained that the policy was taken due to extra costs of the cafe on the Christmas day.
This is not a message posted to blame the first manager or neglectfull staff members but a message addressed to the owners of the restaurant who wanted to make more profit on Christmas day and therefore created some rude rules that eventually negatively effected the experience of customers. NOT RECOMMENDED! ESPECIALLY ON CHRISTMAS DAY!