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Kelly said they will make it right!

Kelly said they will make it right!
Our whole experience:
We went in for a specific used truck that they had on the last day of September. We were greeted by kelly (sales manager) and she referred us over to steven (saleman). After a lot of talking, we came to an agreement on what we would be able to afford on a monthly payment. Unfortunately, that day they weren't able to get us approved for the amount we could afford, so instead, they allowed us to take the truck home for the weekend and said that they would be able to get us our price if not better by Monday. Come Monday, they ended up getting us a lower price than what we initially agreed on, with all of the added in protections. We were very pleased with this. The truck was fine for a day, then we started to notice a transmission leak and it losing power. We are new to owning a desiel so we did some research to make sure that it wasn't just a desiel thing. About a week later, I called to have them look at it and they gave us a free diagnostic and a free loaner car for two days. Unfortunately, they weren't able to figure it out since their desiel guy wasn't available until the following Monday but they could tell there was an issue after driving it long enough and Kelly (sales manager) said that she was going to make it right since we just bought the truck. So, we took it back in on Monday for the desiel guy to look at it and we got a call on Thursday that it's the turbo and the EGR valve and that it would cost us over $3,000 to get it fixed. We had to pay for the second diagnostic initially to get the truck, but it was refunded right there and then. Of course we were very upset since we just bought the truck from them. We called Kelly and she said she was going to see what could be done but ultimately it was up to her bosses what was going to happen. She said that she was talking to them about switching us into a new truck or at least paying half of the cost. We told her we didnt want to switch since we really like our truck. Two days later she called us stating that she hadn't had a chance to talk to them yet but she would that day (yesterday). She kept in contact with us all day and the progress of everything. She said that they were sending an email to the owner last night but it might be this morning before they heard anything. Close to noon today she called us apologizing that it took so long (we understood Saturdays are very busy) and stated that they said that they will pay the full amount to get our truck fixed and in the shop within a week! Also they said they are giving us a loaner for while the truck is in the shop for free! We are very pleased that Kelly took the time to make sure that we are taken care of and are looking forward to the truck getting fixed within the next week or so. We are very happy that they believe in doing the right thing!

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