Their service side needs a lot of help. Long story...

Their service side needs a lot of help. Long story short, they told my husband they were putting new tires on the back. Two months and one flat later, I find out that they moved our front tires to the back and put new ones on the front.

On top of that, the lug nut was on too tight for two guys from AAA to get it off with all their equipment.

I could let some of this slide, except that once I contacted them for information/help on this, they tried to blow me off, said that the new place I took my car was lying to me, and that I had to personally contact the tire company.

I then had to continue to bother them to see if they'd do anything about the situation (there was a lot more that I haven't included). I'd strongly suggest that you avoid their service department.