Will be back because we had our happy ending

Will be back because we had our happy ending

The hotel has two facilities which are separated by a one-way street. Those who book a villa are on the right-hand side and always have to walk across the street to eat and go to the beach, a bag or backpack is useful here.
The main building has a lobby directly at the entrance, an Italian restaurant on the left and the reception on the right.
During our stay in the hotel, larger groups of Asians and Nielkreuzfahrt groups were accommodated again and again, which led to chaotic conditions in the reception area and the lobby, because the seating options are then exhausted very quickly.
In the reception hall, it is also possible to swim in the outdoor pool, but this does not currently seem possible for technical reasons, perhaps the area is covered with slabs standing on stilts, so more seats for the guests or as an action area for musicians, animation team create. That would be my idea.
Here is my room impression
Regarding the room rating, I have to say that we had some problems at the beginning of the holiday, the first room 7016, the bathroom was not clean and the first spare room 7162 (which we could freely choose from two offered and with which we were also satisfied) there was a technical defect in the boiler in the bathroom, it was changed in 10 minutes (faster service class) but with the support of our tour guide from World to meet (Mo Salah) and the hotel manager Essam Mogleith who upgraded us to one of the newly renovated Room 1210 and free wifi for three devices (otherwise chargeable), compensated for the inconvenience.
The new rooms have a large walk-in shower, lighted mirrors, plenty of storage space in the drawers and cupboards. Of course the beds were very comfortable.
We were happy in this room and enjoyed our vacation.
Thank you Mr. Essam Mogleith (Hotel Manager) and
Mr. Mo Salah our tour guide from World to Meet
Our personal impression of the service:
The service is very good.
In the event of problems, there is quick and uncomplicated help and solutions. Knowledge of English is very useful.
The staff is always friendly and our wishes for the breakfast egg (well donated) were always fulfilled.
As usual in Egypt, a TIP is very useful and the staff is happy.
On the beach, the towel service by Ibrahim A. Elaal is great, we always had our desired lounger and good service.
At the beach bar and the bar lobby, we and Israa and her colleagues always had excellent and friendly service.
If other guests write that the service at this hotel is poor, they should perhaps change their own behavior.
The food was enough for us and our demands, the preparation tasted good, salt and pepper are on the table, so you can add seasoning. A large variety of dishes awaited us in the Peppels on the 1st floor. Here you should already queue up at 6.30 p.m., otherwise you might have to wait until a place is available again, unfortunately the restaurant is too small for the number of guests, especially if a large number of new guests arrive at mealtime and rush them to eat immediately. The offer on the beach is of course not that extensive and here too there are too few seats if you go to eat from 1 p.m. Personally, I missed the serving of French Fries (fries) in Peppels, these are only available on the beach, where you can also have lunch, but not in the evening. For some dishes it is not enough just potatoes, rice and the like. to range.

New March 2019

We have booked again and are currently on our own beach where we are looked after by Ibrahim again. He always makes sure that we feel comfortable. He make his job very very good. 5 ***** for him