This review has 2 parts, one is great the other is...

This review has 2 parts, one is great the other is not. First, needed some info on a vehicle that I was not purchasing from this dealership. The inside staff was amazing, so helpful, went out of there way. Answered all of my questions, pulled info on the vehicle I was getting, showed me paint samples. I can't say enough how helpful this inside staff was, I was really impressed and I tell many people about my experience. Now the second part, the service department, not so good. Once I got the vehicle it needed some simple brake and alignment work. The communication with the service department was awful, multiple emails and voice messages had to be left multiple times a day from myself and from the out of state dealer that I purchased the vehicle from. Many times our calls where not returned which was frustrating. One of the staff members was very rude and curt with myself and the other dealer. I realize that I did not purchase the vehicle from them but I did want them to do ALL the service on it, which still puts money in their pockets. I however will NOT be taking them the vehicle for any repair and upkeep in the future. Amazing how you can go from having such a positive experience to a negative one so quickly.