Our trip to Arizona for spring training baseball w...

Our trip to Arizona for spring training baseball was cancelled because of the covid virus. Airbnb put out a fake notice about working with customers to get them refunds. I got on their site to officially cancel, but could not open the necessary boxes to get to the cancel site. I immediately called host Lisa, but got no answer. I left voice mails for several days, as well as numerous texts asking for a response. NEVER got one!! I later learned that you cannot navigate their website using the browser I always use, you must use google chrome.There is, of course, no mention of this on their site. I have talked to numerous people at airbnb, but get ZERO help. This is a complete scam operation. I am positive when this virus hit, they and the hosts knew they were not going to get any rentals for quite some time, so they kept our money. Upon reading all the messages here, I am certain I am right. Hopefully the better business bureau, or the attorney general will investigate this bunch of crooks!!