I would not even rate this company 1 star. Absolut...

I would not even rate this company 1 star. Absolute disgrace of a company. I ordered a phone on the 26th of October. I was told my phone would come within 7-10 working days. I waited patiently. On the 10th day, I rang Quickfix, but their answer machine had an automatic response telling you the lines are being worked on and to send an email instead. Anyway, i sent them an email and they advised to wait a further 5 working days. 5 working days later, still no phone. I sent them another email and they advised to wait another 5 working days. Another 5 working days later and still no phone. I sent them another email and they adviced a further 3 working days. 3 working days later, still no phone!! I was getting worried at this point and started researching their company (something that would of saved me a lot of time and money if I had done it at the start!) Upon researching their company, I was absolutely horrified to find out I was not the only victim that had been blindly robbed!! I sent an email straight away asking to cancel my order, to which somebody named Amy, actually rang me from Quickfix and advised that a refund would take 14 working days, however if I stuck with my order, she can promise me my phone would arrive within another 5 working days. I trusted her promise, which i now regret, and 5 working days later, still no phone!! I rang back the number Amy from Quickfix rang me from, and there was still the same automated message saying the lines are being worked from and to send an email. I emailed Quickfix and requested a refund. Quickfix emailed me back saying the refund will take 14 working days. 14 working days later, no refund! I emailed quickfix and their reply was "we are doing everything we can to process your refund" another 5 working days later, still no refund. I rang Trading Standards who advised to speak to my bank to see if I can recover my money whilst they look into the company.
Luckily, I am in the process of recovering my money back via my bank as I claimed their company as FRAUD. WHICH IS THE ONLY WORD THIS DISGRACEFUL COMPANY CAN BE DESCRIBED AS.

If anyone is going through the refund process, my advise would be to speak to your bank. This disgraceful company will take money very fast, but will not refund you.

I will never recommend this company to anyone.