Patrick King

Review of Loomis

This company does not communicate with customers a...

This company does not communicate with customers at all. I finally received an insurance card after paying them for two months of insurance recently. Obviously they did not reimburse me for any of the money I paid during the time in which I was unable to access my covered benefits (the below posters indicate similarly horrible experiences). Lastly, when I finally actually was able to use this insurance for something I had need for, they find multiple loopholes and clauses in their contracts which essentially amounts to them covering near nothing for an exorbitant premium they charge. Everyone I talked to would allude to vague "policies" that they had to abide by, but no one was able to provide any proof of this. Additional concerns include them insisting I activated my account verbally when I in fact did not when I asked for a refund for the coverage I purchased but did not receive access to, which was the most troubling feature of this company to me.

My mom purchased this coverage for me briefly when I left our family health insurance plan. My input was required to activate the coverage, which they never received - specifically, because they were marketed as being Anthem BC/BS insurance by the broker who sold this Loomis coverage (Loomis only administers the Anthem BC/BS insurance apparently). Calling Anthem multiple times led to confusion when they were unsure of my identity. And when we finally realized Loomis was the company to speak with two months later, I ask to look over the policy which was selected before I provide this agreement. They said they would send a copy of the policy in email. Running theme here - email was never received, let alone agreed to. And when I ask to cancel and receive refund out of frustration of their refusal to cover any meaningful expenses whatsoever, their go to move is to make false claims regarding the activation of the policy. If I could rate this company a -5, I would - I sincerely mean this to anyone trying to cover themselves or loved ones: you would be better off being uninsured than connected to Loomis in any way.

Edit: There are a handful of very vague reviews on here talking about how Loomis isn't all that bad. Please note how intentionally vague (and fake) they are.
I just now received a $180 bill from my primary care physician's office because Loomis wouldn't pay a simple primary care visit. Talked to their customer service people - apparently they need a form filled out and returned via mail for even very basic visits (presumably so they can come up with another reason to deny any and all claims). I wouldn't be surprised at this point if they just deny all claims completely.