We have been going to Keller Pointe for years and ...

We have been going to Keller Pointe for years and participated in classes and youth activities. There is. New lady there that was rude to a group of parents that were coming in to bring their kids to volleyball. She literally asked them if they could read because they missed the large sign at the front. They apologized and were friendly about it even though she was incredibly rude.
Then I go to bring my daughter to volleyball and when I went through the back door there was a game going on and nobody there to check temperatures. So I went through the front and the same lady from the week before was there. I told her there was a game and nobody was there to take temperatures. She said you still have to go through the line, that is what the sign says. Aside from the zero customer service. There is also nobody taking temperatures or doing health checks so why are they forcing us all through a small crowded door instead of walking in an area where we could actually spread out.
I would check the news people working the desk and the cleanliness of your facility. That is why people are leaving. It isn t worth the high cost!