The service that was needed for the parts to be pu...

The service that was needed for the parts to be put on was fine. On the other hand what is frustrating is that since we have owned the Expedition it has never been just washed as a courtesy. Where as we have a friend who bought an Expedition like ours cause she liked ours so much, brings her's in and it always gets washed for her and at no point does she have to ask. We had even talked to the service manager last time we where in about this, and again it was not done this last time it was in. We have spent a lot of money on vehicles and parts since 2011 and have had good service, but these little things like washing a customers vehicle would be nice. Especially when you hear other people's being done when ever they come in for service. We also have had the vehicle in for our brakes squealing a number of times and were told at one of the visits to go wash our wheels out at our expence and then come back so they could have a better look. Not impressed. Little things like this that add up are enough to drive customers away and go shop else where.