Mark Aldrich

Review of Bill Dube Hyundai

Ok, here we go. I manage a small bodyshop in the a...

Ok, here we go. I manage a small bodyshop in the area of Bill Dube Hyundai. We recently repaired a customers 2016 Sonata Hybrid that was in a minor front end collision. The customer stated about a week after delivery that his cruise control was malfunctioning, we told the customer that his front Smart cruise control module probably needed re-programming and to drop it off and we would bring it to the dealership. Dealer diagnosis the module was no good[doubtful]. We say "Ok fine. order one and schedule us an appointment".$235.65 worth of diag fee. We have them fix the issue and cut them a check for the repair and the customer goes on his merry way.$2652.01. That's when the fun starts. We submit the bill to the insurance co for payment and we get a call asking why Bill Dube charged us $2068.83 for a module that has a Hyundai list price of $1655.06. That's a really good question we say, let us look into it, it's most likely an error. We call Dube's parts dept and point out the error to them. [simple.....right? Wrong.] This clown says to us "Well the $2068.83 is OUR list cost".Who's "OUR"? Is "OUR" the parts guy, the Tech, the Service writer or all three? I'm supposed to pay you 25% over full list cost why? Cuz you're nice guys? Am helping to put your kids through college? Cuz if so' I'd like their SS#s so I can claim them on my taxes as dependants. We currently have Hyundai Consumer Affairs dealing with these bozos {Isn't the internet great?} My advice to ANYONE who's had service work done here that they've paid for with parts is to get out your receipts and call another dealership to verify parts cost. As special as I may happen to believe I am, I doubt I'm the only one they've pulled this scam on. It's good to see that old-time scumbag car dealers still exist. Avoid this place like the plague