I was very disappointed with Alaska Sales & Servic...

I was very disappointed with Alaska Sales & Service. I had previously taken my 2016 Denali 2500 HD there for warranty service on an oil leak. I was told it was the oil pan gasket that was leaking and because I had a six and a half inch BDS Lift on it they were going to charge me $500 in order to replace the gasket on top of what they charged GM for the warranty work. Then I get a call that the oil sending unit gasket needed to be replaced. I cannot say for sure because I was not there but the odds of two gaskets going out on a brand new 15000 mile truck seems a little high to me. My guess is it was the oil sending unit that was originally leaking and they decided to do the extra work of changing the oil pan gasket and charged me the $500 in order to make some more money. The second time I took my vehicle to Alaska Sales & Service I was in a somewhat desperate situation. Living in Kenai I had traveled to Anchorage for business and found that my steering gearbox lashing had come loose. I had about 6 in of play in my steering wheel that has progressively gotten worse on the drive to Anchorage. There was a technical service bulletin issued by GM concerning this defect that I had a copy of it in my hand. I was immediately told by Dave Burgess that it would not be covered under warranty because I had lift kit on it even though this was a technical service bulletin on all 2016 GM 2500 HD. But I was 3 months out of warranty at that point anyway even though there is only 21,000 miles on the truck so I didn't hold that against him. What I did ask is if he would take the 15 minutes that the TSB stated was necessary to tighten the lashing on the steering gear box so that I could safely return to Kenai where I would order a new steering gear box and have it installed at home. Dave laughed, he said there was no way because I didn't have an appointment . When I let him know it would only be 15 minutes according to the TSB as well as one of his own mechanics who reviewed the TSB told him it would only take a short time, he told me I would have to leave it for two or three days in order for them to take the 15 minutes as per the bulletin to tighten the lashing. It was then Dave let me know that they had a "new customer" that they needed to take care of as his reasoning why he couldn't spend the 15 minutes to help me safely return home. As a returning customer my jaw dropped! I left Alaska Sales & Service and look up a mom and pop repair facility close to where I was. I found All Service Automotive approximately 5 miles away. When I arrived there they too were busy. But the service advisor took the time to speak to one of her mechanics and asked him to take a quick look at my truck. He did so and in less than 5 minutes he was able to tighten the Lash on my steering gear box and send me on my way without charging me anything! That is how you take care of a customer! That is why I gave a glowing review to All Service Automotive! And that is why I would NOT recommend nor will I ever take any of my three GM vehicles back to Alaska Sales & Service. Dave Bugess the service advisor they're wanted me to stay in Anchorage two or three days paying for a hotel each night in order to do what took 15 minutes according to GMC technical service bulletins and 5 minutes and actual repair time. It's up to everybody who reads this review how they would react in this situation. But I know it has cost Alaska Sales & Service my business forever. Oh and did I mention one of the reasons that I was in Anchorage was I was looking to purchase a new vehicle for my wife. So not only did they lose out on taking care of a return customer, but they lost out on the sale of a $60,000 vehicle.