This is by far one of the worst mortgage servicing...

This is by far one of the worst mortgage servicing companies I have ever encountered. I have two mortgages with this company, and they are a nightmare to deal with. I have repeatedly gotten locked out of my online account, and customer service is absolutely unhelpful in getting me access to my accounts so that I can make payments to my mortgages. I even asked for them to fax me documents such as my mortgage statement, but they say it takes 3 business days to send a fax. A customer service supervisor (Raul Garcia) was matter of fact and very unhelpful as well. They do not have a tech support desk, and simply will not help you if you need to access your account. This company does not care about serving the client. Refinance your mortgage away from this company at all costs.